" Rush Service is our Specialty - SAME DAY shipping available to any city in the U.S.A. "
FREQUENTLY ASKED QUESTIONS
1). What are Kentron’s hours ?
8:30 to 5:00 Monday through Fridays.
is considered a standard size for a nameplate ?
the most popular size nameplate used in the electrical contracting
trades, must include the perverbial 1” x 3” at or near the top of
the list. Typically a 2-ply black/white ( or vice versa ) material
provided with beveled edges and adhesive back. We engrave so many of
these, we simply charge a flat rate price of $ 1.85, no matter the
number of characters or lines of text. Quantity discounts naturally apply.
3). What material are Kentron’s
nameplates made of ?
Back in the bygone days ( prior to the
‘80’s or thereabouts ) nameplates for the electrical trades were
primarily made of “Micarta”. A very hard laminate material made of
composites originally developed by George Westinghouse in the early
1900’s and using phenolic resins. Hence the name “phenolic
nameplates” I suppose. Although “Micarta” material is still
available ( and still used in our trade mostly for extreme condition
applications ), it’s expensive, does not fabricate easily and
resulting dust hazardous to inhale, thus requiring special
precautions in the workplace.
Nowadays, the industry standard
engraving stock material by far for nameplates, is a flexible
modified acrylic manufactured by many different companies that serve
the engraving markets. The material is available in a wide range of
colors, special faux finishes, thicknesses, etc….you name it !
Moreover, there is a wide selection of this material to choose from
that has been specially developed to achieve superior results using
4). Are Kentron’s nameplates suitable for
outdoor applications ?
Yes, the production engraving material
we use is UV stable and suitable for indoor/outdoor applications.
More expensive for us as indoor only rated material costs less. That
said, we can never be 100% certain where our nameplates are going to
be installed. Thus, better to assume the worse case and be safe than
sorry. ( indoor rated material will fade sooner and become brittle
and can crack prematurely depending on the extent of exposure to sun
and moisture outdoors. ).
5). What adhesive does Kentron
apply to nameplates ?
We have been using 3M adhesive product
468MP exclusively the past 20+ years with fantastic results and
never have registered a single complaint. The 468MP is a
double-sided high performance 5mil transfer adhesive suitable for
outdoor applications. Adhesion is far superior to unbranded
inexpensive tape ( also referred to as “trophy tape” ) that some
shops use. Moreover, the 468MP is better suited for a wider range of
applications encountered in the field than the other popular 3M
product 467MP. The difference is in the thickness of the adhesive,
2mil vs. 5mil.
6). What provisions does Kentron provide for
screw mounting applications ?
We don’t drill holes, rather
cut all holes precisely using the laser. Very fast and the holes are
perfectly round and spaced exactly the same. We can provide
nameplates and tags with screw holes and adhesive as well which
facilitates installing in the field using the stainless steel # 4 x
3/8” self-tapping screws we offer as an option.
7). Is it
possible to engrave common electrical symbols such as those
typically used to denote phase and grounding ?
symbol can be easily inserted and engraved using a laser.
Can your laser engrave metal ?
Our 60 watt laser can “etch”
stainless steel and aluminum with a permanent high contrast mark
using a patent protected coating technology called “CerMark”.
Perfect in most instances for marking stainless receptacle and
switch plates, valve tags and nameplates. This is an increasingly
popular method and very cost effective. Otherwise, we can engrave
metal using our rotary machine and paint fill the characters
afterwards if required.
9). How does Kentron package orders ?
We sort all orders to coincide with the listing provided, or as
otherwise directed. Afterwards shrink wrap the nameplates into small
easy to handle groups clearly identified. For smaller orders, we may
tape the nameplates to chipboard and ship in a 13” x 10” envelope.
10). Does Kentron charge extra for rush service ?
No....same competitive prices for all jobs we can ship same day or
next and we have no minimum charge to meet.
11). What can I
do to speed delivery and/or save some money ?
Email us your
list in text ( .txt ), Word, or Excel format. We can usually import
the data directly into our engraving software with minimal effort.
Depending on the size of the order and number of characters and
lines per plate, providing us a digital file can equate to a
discount between 5 and 10%.
12). Do I have to choose from a
limited selection of standard nameplate sizes as some shops require
No....We size our nameplates to best suit our customer’s
requirements in terms of providing for professional appearance while
keeping pricing to a minimum. We don’t force customers to compromise
by limiting choices. We stock full size sheets of engraving stock
and cut blanks on a “as required” basis.
13). Does Kentron
offer open credit terms ?
Yes, subject to completing a credit
application and satisfactory review. All initial orders must be paid
via cash, check, wire transfer or credit card. Open credit review
normally requires two weeks to finalize.
14). What credit
cards does Kentron accept ?
Mastercard, Visa, American
Express and payments via PayPal.
15). If I’m a current
customer and need only one or two small nameplates in a rush ?
Stop by and pickup at no charge !
16). How does Kentron
ship orders ?
We ship 99% of all orders via UPS who pickup at
our shop every work day just before closing. Occasionally we’ll mail
very small orders in an envelope to keep the cost in check. The
downside is, there is no means of tracking the order and for that
reason, we use mail service sparingly.
17). What do you
charge for shipping and handling via UPS ?
The actual cost we
are charged for the delivery service and insurance, plus $1.25 to
help offset packaging costs. ( additional charges may apply if
special packaging is required ).